Shopping Information (FAQ)
Can I customize my photo prints?
Yes, we offer custom sizes, framing options, and basic editing. Let us know your preferences while ordering.
How do I know if my order is confirmed?
After placing an order, you will receive a confirmation message via WhatsApp, Facebook, or email. For online payments, please send us the transaction proof to confirm your order.
What if my order is damaged upon delivery?
If your order is damaged during delivery, please contact us immediately with photos of the damaged product. We will arrange a replacement as soon as possible.
Do you accept bulk orders?
Yes! We accept bulk orders for businesses, events, and organizations. Contact us for special pricing and details.
How can I place an order?
You can place an order through our website, Facebook, WhatsApp, or by directly contacting us. Just send us your photo, preferred size, and framing option, and we’ll process your order.
Photo Printing Services (FAQ)
What is the quality of the photo prints?
Our photo prints are high-resolution and printed on waterproof photo paper or premium photo paper to ensure long-lasting quality.
Can I print photos from my digital files?
Yes, you can send us your digital photos, and we will print them in the desired size and deliver them to you.
Where do you deliver?
We offer cash on delivery (COD) service within Kathmandu Valley.
How long does delivery take?
Normally, it takes 1-2 days to complete the printing and delivery process.
Do you offer custom-size photo prints?
Yes! We can print in custom sizes. Please contact us with your requirements.
What file formats do you accept for printing?
We accept JPG, PNG, PDF, PSD, and TIFF file formats. High-resolution files are recommended for better quality prints.
How can I place an order?
You can order through our website, Facebook, or WhatsApp. Simply send us your photo and size details, and we’ll process your order.
Where is your studio located?
Our studio is based in Kathmandu, Nepal. Contact us for exact location details.
Do you provide photo editing services?
Yes, we offer basic editing such as color correction, cropping, and brightness adjustment. Advanced editing services may have additional charges.
Can I print wedding or event photos?
Absolutely! You can send us your wedding, birthday, or event photos, and we will print them in high quality and deliver them to you.
Payment Information (FAQ)
What payment methods do you accept?
We accept Cash on Delivery (COD) within Kathmandu Valley. For online payments, we accept bank transfers, eSewa, Khalti, and IME Pay.
Is there an additional charge for online payments?
No, we do not charge extra for online payments. However, your payment provider may apply transaction fees.
How do I confirm my payment?
After making an online payment, please send us a screenshot or transaction ID via WhatsApp, Facebook, or email to confirm your order.
Do I need to pay in advance?
If you choose Cash on Delivery, you can pay when you receive your order. However, for custom orders or bulk printing, we may require an advance payment.
Can I cancel my order after payment?
Yes, you can cancel your order before printing begins. If your order is already in production, refunds may not be possible.
Can I pay after receiving my order?
Yes, for customers within Kathmandu Valley, we offer Cash on Delivery (COD), allowing you to pay after receiving your order.
Who should I contact for payment-related issues?
If you have any payment issues, please contact our customer support through WhatsApp, Facebook, or phone for immediate assistance.
Graduation Photography (FAQ)
What is included in a graduation photography session
Our session includes individual and group graduation portraits, academic cap & gown guidance, natural or studio backdrops, and optional family graduation photography.
Do you provide both studio and outdoor graduation photography?
Yes! We offer both studio photography with professional lighting and outdoor graduation photoshoots in locations of your choice.
Can I bring my family for a graduation photoshoot?
Absolutely! We offer family graduation photography so your loved ones can celebrate this proud moment with you.
How do I book a graduation photography session?
You can contact us directly or book an appointment online to schedule your graduation photography session at your preferred date and time.